Shipping Terms

Shipping Terms

GENERAL

Deliveries are only possible to: Hong Kong Island, Kowloon and New Territories.
If you want your Club-Mate delivered to a different location please contact contact@clubmatehk.com

DELIVERY SERVICE OPTIONS

1) Express Delivery // 2) Delivery // 3) Local Pickup // 4) Free Delivery // 5) Special Delivery Drop-offs

1) EXPRESS DELIVERY (1-2 days)

Our soft drinks/products are sent via the local courier service Ta-Q-Bin (Yamato) to the delivery address as stated by you. Ta-Q-Bin is charging HKD 85 per box.

DELIVERY TIMES

Delivery Times: Monday to Sunday

Preferred delivery time can be chosen (am or pm time). Just drop us a note during the check out process under ”Order Notes”.

DELIVERY PROCESS

After receiving the payment the invoice will be send out and as soon as the courier picked-up the goods from the sender. After that a tracking number will be provided for reference. Please note that the tracking number might be accessible one day later only.

You can track the shipment via: https://hk.ta-q-bin.com/eng/service_general.html

Usually the delivery will be arranged within 1-2 days. If nobody is at the address when Ta-Q-Bin makes the delivery, an attempted delivery note is left in the mailbox and Ta-Q-Bin leaves with the package. The recipient can call the delivery driver directly to rearrange a delivery that is free of charge (phone number will be stated on the attempted delivery note).

Otherwise, the recipient can call the Ta-Q-Bin customer service center at +852 2829 2222 for new instructions regarding the time and place of delivery. If delivery is not possible, the package will be returned to us. Please note that it is not possible to make a delivery to a PO box.

Please note, that we cannot guarantee your delivery on the preferred delivery date and time, and that this is not part of our contractual obligations. If you gave instructions for us to leave your drinks outside your apartment and the order gets stolen, we will not be held liable or reimburse you.

2) DELIVERY (3-6 days)

Our soft drinks/products are sent via our partner Eurogoodies to the delivery address as stated by you. Eurogoodies is charging HKD 70 per box.

General Delivery Schedule:
Monday and Tuesday: Yuen Long and Tuen Mun Area
Wednesday: Kowloon, Shatin and Tai Po Area
Thursday: Hongkong Island
Friday: Shatin, Ma On Shan, Sai Kung, Clearwater Bay and Tseung Kwan O Area

 

3) LOCAL PICKUP

You can choose a local pickup which is free of charge. In that case please contact us to confirm date and time.

Pickup address: Flat F, 11/F, Tower 11, Avignon, No. 1 Kwun Chui Road, So Kwun Wat, Tuen Mun, New Territories, Hong Kong

4) FREE DELIVERY

If you received a “Free Delivery” coupon or if you ordered more than 10 boxes the delivery will be free of charge.

5) SPECIAL DELIVERY DROP-OFFS

In exceptional cases we deliver the goods with a private driver to arrange tailor-made drop-offs. Therefore please contact us via contact@clubmatehk.com. We will try our best to figure out a way to deliver you the Club-Mate.